Our intent and objective is to assist a dealer not only to learn from training but to know how to implement the concepts...systems and processes in their organization

As we have heard for years..."there only two things holding you back from your own success...either lack of knowledge or lack of implementation"

Business Fundamentals

Each learning center module works off of the "three" fundamentals of business

1. Improving Sales and Marketing...increases revenue
2. Maximizing efficiencies...holding operations accountable improves profits
3. Financial Responsibility...tracks, measures and posts results

Each Learning center module breaks down the three fundamentals of business in each division of a business

1. How do we improve revenue with additional sales and advertising through a successful marketing campaign"

For Service...Maintenance and Installation

2. How do we become more productive...?

In service...maintenance and installation

3. What do the numbers mean in tracking measuring and posting results?

In service...maintenance and installation

In breaking down the implementation process we have learned to simplify the learning and implementation process

Leadership Development

In an effort to implement strategies in an organization we must learn the "Five" steps of developing leaders. They will learn;

1. Each co worker understanding the expectations of their job.
2. Establishing the guidelines of their organization
3. Training objectives to accomplish results
4. Holding them accountable
5. Communicating the consequences of their job

Learning Center Curriculum
Building a Profitable Service Department

Two Days for Owners and Key Personnel

1. They will learn the value of pricing service correctly
2. Delivering service efficiently. 
3. Tracking, measuring and posting results
4. Training to improve results

Our ultimate goal and objective is the development of systems to increase profitability in a service business, continuing to improve and duplicating results.

This can be achieved through better practices of sales and marketing, operations accountability and financial accountability.

These are interactive working sessions, role play to understand how to teach others to accomplish desired results.  Developing attending Dealers into a leadership role.

Developing a Maintenance Division that "Gets and Keeps" Customers

Two Days for Owners and Key Personnel

1. They will understand the Maintenance Division is the proactive business that can drive an organization without weather.
2. Each Dealer will learn the value of marketing of Precision Tune-Ups while increasing revenue
3. Each Dealer will understand the pricing of tune-ups and ESA's correctly,
4. Delivering tune-ups efficiently
5. Tracking, measuring and posting results
6. With the development of a training calendar to improve results.
7. Developing and maintaining an Aggressive Service Agreement Program (A.S.A.P)...that will become your engine of tomorrow

Our ultimate goal and objective is the development of systems to increase profitability in a profitable maintenance proactive business, continuing to improve and duplicating results. All the while understanding this is "a proactive business being delivered in an reactionary industry" that weather proofs and recession proofs a business This can be achieved through better practices of sales and marketing, operations accountability and financial accountability.

These are interactive working sessions, role play to understand how to teach others to accomplish desired results.  Developing attending Dealers into a leadership role business through an aggressive

Developing an Installation Division through 5 Quality Assurance Steps

Two Days for Owners and Key Personnel

1. Each dealer will understand the marketing and advertising concepts in creating a need for additional installations
2. They will understand the lead evolution from the inception of a company through the presentation and the completion through operations
3. Through financial responsibility each dealer will learn the value of pricing installations correctly.
4. Delivering installations efficiently
5. Tracking and measuring results
6. Training to improve results.

Our ultimate goal and objective is the development of systems to increase profitability in a profitable installation business, continuing to improve and duplicating results. All the while understanding this can and is "a total indoor comfort product" all the while developing a proactive business approach and being delivered in a reactionary industry" that weather proofs and recession proofs a business This can be achieved through better practices of sales and marketing, operations accountability and financial accountability.

These are interactive working sessions, role play to understand how to teach others to accomplish desired results.  Developing attending Dealers into a leadership role business through an aggressive

Financial Accountability Module

Two Days for Owners and Key Personnel

1. Understanding an Income Statement
2. The development of a departmental income statement while understanding there are several companies within one.
3. Understanding a Balance Sheet.

Commercial Energy Savings Agreements Module

Two Days for Owners and Key Personnel

1. They will learn the value of Commercial Agreements and how to use them to balance our work loads.
2. How to aggressively build a Commercial Division.
3. How to recruit, hire, motivate and compensate a commercial account representative.

Creating a Dominant Market Share...Position

Two Days for Owners and Key Personnel

1. Creating an effective advertising and marketing campaign and understanding the difference
2. A successful development of creating the urgency and fulfilling the urgency of successful advertising and marketing
3. Utilizing a Database Management System (DMS) to increase your response to marketing and advertising. While understanding the benefits of one to one marketing.

Recruiting...Hiring...Training...Motivating and Retaining Top performers...Made easy

Two Days for Management and Key Personnel

This program addresses these challenging times of the retail contractor related to recruiting, hiring, training, motivating and retaining exceptional, high-performing co-workers.

1. The topics include the successful nontraditional ways of recruiting.
2. The hiring process
3. The training calendar for a new hire
4. The motivating and holding them accountable
5. Developing of a system to retain them with a compensation

Co-Worker Learning Center

Front Line Co-Worker Retail Business Development

Two Days for Owners and Key Personnel

1. Objectives are for each to understand why change is a part of the new HVAC retail business model.
2. Understanding how to build a proactive business in a reactionary industry
3. Exceeding customer expectations. In the field and in the office
4. What drives culture changes, what is going on in our industry
5. Understanding the value of "Up Front" pricing?

Front Line Co-Worker Communication Workshop (15 people maximum)

Two Days of Role Play for Dispatchers, Customer Service Representatives, Service Technicians, Installers and Precision Tune-up Specialists

1. Learning how to process the service call in the office set the appointment develops a system to follow in the office and in the field.
2. How to utilize an "Up Front" pricing system correctly
3. How to utilize an "Up Front" manual to generate leads for equipment, ESA's and accessories.
4. Learning how to process the Precision Tune-Up calls in the office and in the field.
5. Each will learn how to process the installation after the investment has been made in the office and in the field.
6. Each will understand how to describe the installation to the home owner, complete a satisfaction survey and perform a Quality Assurance follow-up.
7. Each Co-worker will be provided a script to follow.

Results will be accomplished through extensive role play both days. 

Each Learning Center Includes:

1. Manuals and/or workbooks.
2. Reports on disc in Excel format.
3. Computerized PowerPoint presentation.
4. Open classroom participative communication.
5. Follow-up phone, fax, e-mail support.

Quest for Success Learning Center Investments

Each offering is considered a Module.

Each Module is for two consecutive days

Each session is assignment driven...with recommended follow-up conference calls with the Dealer and the Territory Business Consultant

Distributor Overviews are the key to providing the training to prepare the Territory Business Consultants in bringing the right dealers to the overview.

KR&A will provide the distributor the invitation letters and the confirmation agreements for the dealers to sign that day

Dealer Overviews / Evaluations upon the completion of each session